ROOHA CLOTHING (“ROOHA”, “we”, “us”, “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our website (www.roohaclothing.com), mobile application, social media pages, or other digital interfaces (“Platform”) that we own or operate.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

  • Register or place an order on our website

  • Contact customer support

  • Participate in promotions, surveys, or contests

  • Subscribe to newsletters

This may include:

  • Full Name

  • Email address

  • Contact number

  • Shipping and billing address

  • Payment information (processed via secure third-party payment gateways)

1.2 Non-Personal Information

Collected through automated technologies like cookies, web beacons, and analytics tools:

  • Browser type, device type, operating system

  • IP address, location (approximate)

  • Date/time of visit, pages visited, time spent

1.3 Transactional Data

  • Order history, payment confirmations, delivery status

  • Customer support records, return/refund requests

1.4 Feedback & Interactions

  • Product reviews, feedback forms, customer service queries

2. How We Use Your Information

Your data is used lawfully and only for purposes such as:

  • Order processing and delivery

  • User account creation and maintenance

  • Customer support and dispute resolution

  • Sending marketing/promotional emails (if opted-in)

  • Enhancing website functionality and personalization

  • Detecting and preventing fraud or abuse

  • Legal and contractual compliance

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share data under strict confidentiality agreements with:

  • Service Providers: Shipping partners, payment gateways, analytics tools, and marketing platforms.

  • Legal Authorities: When required under law or to protect ROOHA’s rights or comply with judicial proceedings.

All vendors or third-party platforms are required to maintain confidentiality and security of your information.

4. Your Rights and Choices

Under Indian law, you are entitled to:

  • Access: Know what data we hold about you

  • Rectify: Correct inaccuracies in your data

  • Withdraw Consent: Opt out of communications or data processing (where applicable)

  • Delete: Request erasure of personal data, unless retention is required by law

You may exercise these rights by emailing us at roohaclothing06@gmail.com. We will respond within the legally mandated timeframe.

5. Cookies & Tracking

We use cookies and similar tools to:

  • Analyze website traffic

  • Improve user experience

  • Save preferences for future visits

You may disable cookies in your browser settings. Note: Some features may not function correctly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational security measures, including:

  • SSL encryption

  • Secure servers and firewalls

  • Limited access to personal data

However, we cannot guarantee absolute security. Use of the internet is at your own risk.

7. Third-Party Links

Our Platform may contain links to other websites or services not operated by us. We are not responsible for their content or privacy practices. Please review their policies separately.

8. Children’s Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us immediately.

9. Founder and Developer Liability Disclaimer

While ROOHA makes every effort to comply with all applicable data protection regulations, the founders, developers, and associated personnel shall not be held personally liable for:

  • Data breaches beyond their control

  • Misuse of user data by unauthorized third parties

  • User actions violating Terms or external website interactions

All data handling is done in good faith, with reasonable security standards as per Section 43A of the Information Technology Act, 2000 and relevant guidelines from CERT-In.

10. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted here with the revised “Effective Date”. Continued use of our Platform indicates acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 Email: roohaclothing06@gmail.com

Thank you for trusting ROOHA CLOTHING.
We are committed to ensuring a secure and transparent shopping experience.

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